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Gleason Home Improvements, LLC
2600 Bingham Ct., High Point, NC 27265
Office: (336) 804-5481 · Cell: (336) 999-3802
www.gleasonhomeimprovements.com
These Terms & Conditions describe how Gleason Home Improvements, LLC (“Gleason,” “we,” “us,” or “Contractor”) performs work for our customers (“you,” “Owner,” or “Buyer”). They apply to every project we take on and accompany your written agreement. Where these terms and a signed contract differ, the signed contract governs.
1. Preparing Your Home for a Roofing Project
To keep your project safe and on schedule, please prepare your home before our crew arrives:
- Children & pets. Keep small children and pets away from all work areas at all times.
- Material check. When material is delivered, please confirm the shingle color and notify us right away if it does not match what you ordered.
- Noise. Expect constant hammering for the full duration of the installation.
- Wall hangings. Remove delicate items from walls and shelves. Vibration from hammering can shake them loose.
- Access. We need clear access around materials and the dumpster. Please do not park adjacent to these areas.
- Outdoor items. Remove patio furniture, gardening equipment, children’s toys, and other loose items from around the home. Falling roofing material can damage them.
- Satellite dish. We will remove and replace a satellite dish as a courtesy, but we do not have the equipment to realign it to your signal. Gleason cannot be responsible if your satellite provider must be called in to re-aim the dish.
- Electrical power. Please make outdoor electrical power available. If no exterior outlet exists, run a heavy-duty three-prong extension cord through a window or under the garage door.
- Excess materials. Leftover materials and the dumpster are removed as soon as possible after completion — typically the next day. We always order extra to avoid delays; unopened material is removed, though we may leave some unopened shingles behind.
- Rain. Each day of rain delays the project. Our crews do not tear off more shingles than they can replace or “dry-in” with underlayment the same day.
- Nails. We sweep for fallen nails with a magnetic roller and make every effort to collect them all, but we cannot guarantee every nail is recovered. Please be mindful of nails in the driveway, which can cause flat tires.
- Debris. Roofing debris can fall into attic spaces during decking work. We recommend covering stored items to protect them from dust and debris.
- Ceilings. On vaulted ceilings, “nail pops” can occur due to original construction practices (nails used instead of screws), and popcorn ceiling coating may loosen from nailing into the roof system. We cannot be responsible for these conditions.
- Skylights. If a skylight is removed, please place a sheet or cover beneath it — roofing debris will fall through the opening.
2. General Terms & Conditions
2.1 Changes in the Work
If the Owner, a construction lender, or any public body or inspector directs a modification or addition to the work, the contract price will be adjusted accordingly. Any modification or addition is performed only after both the Owner and Contractor sign a written Change Order. The resulting price change is agreed in writing and may also extend the completion timeline. The Contractor will promptly notify the Owner if latent physical conditions at the site differ materially from those indicated in the contract; the Owner will pay for any expenses arising from such conditions as added work.
2.2 Owner’s Responsibilities
The Owner agrees to provide the Contractor and its equipment access to the property.
2.3 Delays
The Contractor will start and diligently pursue the work through to completion but is not responsible for delays caused by: failure to issue necessary building permits within a reasonable time; funding, loans, or disbursement of funds into funding control or escrow; acts, neglect, or omissions of the Owner, the Owner’s employees, or the Owner’s agent; acts of God; storms or inclement weather; strikes, lockouts, boycotts, or other labor activity; extra work ordered by the Owner; acts of a public enemy, riots, or civil commotion; inability to secure materials through normal channels; government priority or allocation of materials; holidays; or any other cause beyond the Contractor’s reasonable control.
2.4 Taxes & Assessments
The Owner is responsible for taxes and assessments of all kinds.
2.5 Insurance & Deposits
The Contractor carries Worker’s Compensation insurance for its employees and liability insurance covering damage to the Owner’s property resulting from the Contractor’s acts. The Owner is responsible for insurance covering injury to the Owner’s own employees and to persons on the job site at the Owner’s invitation. Before work begins, the Owner should obtain, at the Owner’s expense, “all-risk” insurance including course-of-construction, theft, vandalism, and malicious-mischief coverage, in an amount at least equal to the contract price, naming the Contractor and any subcontractors as additional insureds. If the Owner does not obtain such insurance, the Contractor may do so at the Owner’s expense but is not required to. The Owner and Contractor waive rights of subrogation against each other to the extent any loss is covered by valid and collectible insurance. If the project is destroyed or damaged by accident, disaster, or calamity (such as fire, storm, flood, landslide, subsidence, or earthquake), the Owner will pay, as extra work, for the Contractor’s work in rebuilding or restoring the project.
2.6 Right to Stop Work
If any payment due under the agreement is not made, the Contractor may keep the job idle until all payments due are received. Failure to make a payment within five (5) days of its due date is a material breach of the agreement and entitles the Contractor to cease further work.
2.7 Clean-Up
The Contractor will remove debris and surplus material created by the work and leave the property in a neat, broom-clean condition.
2.8 Compliance with Laws
In performing the work, the Contractor will obtain and pay for all required permits and comply with all applicable federal, state, county, and local laws, ordinances, and regulations.
2.9 Arbitration
Any controversy or claim arising out of or related to the contract, or its breach, will be settled by arbitration under the Construction Industry Arbitration Rules of the American Arbitration Association. Judgment on the award rendered by the arbitrator(s) may be entered in any court with jurisdiction.
2.10 Asbestos & Hazardous Materials
Unless the contract specifically calls for the removal, disturbance, or transportation of asbestos or other hazardous substances, the parties acknowledge that such work requires special procedures, precautions, and/or licenses. If the Contractor encounters such substances and the contract does not specifically cover them, the Contractor will immediately stop work and allow the Owner to engage a qualified asbestos/hazardous-material contractor — or perform the work at the Contractor’s option. Such work is treated as an extra under the contract.
2.11 Attorney Fees
If legal action or arbitration is brought to enforce any term or condition of the contract, the prevailing party is entitled to an award of reasonable attorney’s fees, plus costs and reasonable expenses incurred in the action or arbitration.
3. Warranty
- Roofing products are guaranteed by the manufacturer for the life of the original buyer’s ownership to be free from manufacturing defects.
- Labor is warranted by Gleason for one (1) year. Installation is performed by fully insured independent contractors.
- Gleason cannot be responsible for bows, dips, or rises that remain or appear after new shingles are installed, nor for the condition of the roof decking or any additional materials or layers of roofing beneath the top layer. If such conditions are discovered, the buyer may have Gleason perform repairs at an additional cost or cancel at no cost.
- Gleason is not responsible for loose items inside the home, cracks in ceilings, or nail pops in ceilings.
- No work will be performed that is not written into the signed agreement.
4. Payment Terms
- Cash Price reflects all applicable discounts and rebates.
- Down Payment: a minimum of 25% down is required on all cash contracts; 50% is required on window and metal-roofing projects.
- Balance Due: upon completion of the project.
- All checks must be made payable to Gleason Home Improvements, LLC.
- In the event of default, the amount due will include the cost of any necessary court process, including attorney’s fees as allowed by law.
- By entering into a contract, buyers authorize Gleason to access personal credit information in the form of a credit bureau report to verify creditworthiness for the purchase.
5. Your Right to Cancel
If this agreement was solicited somewhere other than the Seller’s place of business and you do not want the goods or services, you may cancel by signing and mailing a written notice of cancellation to the Seller. Telephone calls and emails are not accepted. The notice must state that you do not want the goods or services and must be postmarked before midnight of the third business day after you sign the agreement.
Mail notices to:
Gleason Home Improvements, LLC
2600 Bingham Ct., High Point, NC 27265
6. Before You Sign
- You are entitled to an exact copy of your signed contract.
- Do not sign an agreement before you have read it or while it contains blank spaces.
These terms are provided for your information and are incorporated into your signed agreement with Gleason Home Improvements, LLC.
